Getting support
Fastest: Discord
Join the VexaNode Discord — community + staff, best for quick questions.
Official: ticket
Client area → Support → Open Ticket. Best for billing, upgrades, migrations and anything account-specific.
Status page
Check status.vexanode.gg before assuming your server alone is down.
Include this to get a fast answer
- Your service name / ID
- What you did and what you expected
- The exact error (console output, screenshot)
- Timestamps (with time zone)
- What you already tried
Response times
| Priority | Typical first response |
|---|---|
| Service down | minutes to a few hours |
| Billing | same business day |
| General / how-to | 24–48 hours |
INFO
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