Upgrades, downgrades & refunds

Upgrades (safe, instant)

1. Client area → Services → your service → Upgrade.
2. Pick the new plan.
3. The difference is charged prorated for the rest of the period.

Your files and data are kept. The panel just gets more RAM/CPU/disk.

Downgrades

Same screen. Downgrades usually apply at the next renewal to avoid deleting data you are still above the new disk limit. If your usage exceeds the smaller plan, move data off first.

Region changes

To move regions, order the new server, then migrate (SFTP for files, dump for databases) and cancel the old one. We can assist for large migrations — open a ticket.

Refunds

• First purchase: a refund window applies if the service has not been used significantly (see the Terms of Service).
• Renewals: generally non-refundable once the period starts.
• Balance top-ups: refundable back to the original payment method on request, subject to gateway rules.

To request one, open a ticket with the invoice number.

INFO

Refund policy specifics live in the Terms of Service. This page explains the workflow.